Mobile Banking: Getting Started Guide

You can do your banking anywhere, anytime with eagleonline mobile banking! You can use your web-enabled wireless device to view account information and transfer funds. It’s secure, easy-to-use, and convenient. We do not charge any fees for this service, but, you should check with your wireless service provider to determine whether internet access is included in your service plan.

I. Activating Mobile Banking

Mobile banking is part of eagleonline internet banking. Once you have enrolled in internet banking, you will need to complete the following steps before using mobile banking:

1. Update the mobile phone number that we have on file for you. You can verify this information by logging into eagleonline and going to Services > Change Information. If you need to add or update your mobile phone number, please enter the phone number and service provider, then click the “Submit” button located at the bottom of your page.
2. Activate Mobile Banking by going to Services > Mobile Activation.
   • See Figure A.
   • Your mobile phone number and service provider information will default to what we have on file. If you make changes to your mobile phone number or service provider on the Change Information page, we must update our system before they are reflected on the Mobile Activation page.
   • Select a PIN number. Your PIN must be between four (4) and fifteen (15) digits.
   • Select the Accounts you wish to access. Accounts that are not checked will not be displayed within mobile banking.
   • Click the “Submit” button to continue to the next step of activation
     
3. Set up your security questions by going to Services > Mobile Security Maintenance.
   • See Figure B.
   • Answer three (3) security questions.
   • The questions were created to have numeric answers, which are easier to enter on a wireless device.
   • You can choose different questions by clicking on the down arrows at the end of each question.
   • Click the “Submit” button to complete the mobile banking activation.

 

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II. Logging into Mobile Banking

After completing the activation steps, enter the following address in your mobile device’s web
browser:

www.eagleonlinebanking.com

The LOGIN screen will load and prompt you to enter your User ID, which is the same User ID you use
for internet banking. Type your User ID and click the “OK” button. The PIN screen will load and
prompt you to enter your PIN and answer one (1) security question. Type your PIN and security
question response, then click the “OK” button.

The MAIN menu screen will load. You can select from the following options:

Accounts – View the balance of a selected account. You can also view posted and pending transaction
information. Only accounts that were selected for mobile access during account activation will be
displayed in the list.

Transfer – Transfer funds between two deposit accounts. Transfers completed after 4:00 PM EST
will be processed on the next business day.

Loan Payment – Transfer funds from a deposit account to make a loan payment. Loan Payments
completed after 4:00 PM EST will be processed on the next business day.

Change PIN – Change your current PIN number. Your new PIN must be between four (4) and fifteen
(15) digits.

 

III. Mobile Banking Security

You will be automatically logged out of mobile banking after ten (10) minutes of inactivity. To
prevent unauthorized access to your account information, we recommend that you click the “Logoff”
button on the MAIN menu after completing your last transaction.

 

IV. Customer Support

You can send e-mail to eagleonlinebanking@bankofclarke.com. If your issue involves confidential
information, please use the BANK MAIL option within the SERVICES section of eagleonline internet
banking, which is more secure than regular e-mail.

You can also call our Internet Banking Department at 540-955-2510 from 8:00 AM to 4:30 PM
Monday through Thursday or 8:00 AM through 6:00 PM on Friday.